Terms & Conditions

Terms & Conditions


This website is operated by Wosco Online Sdn Bhd. Throughout the site, the terms “we”, “us” and “our” refer to Wosco Online Sdn Bhd. Wosco Online Sdn Bhd offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

1. General Conditions

1.1 We reserve the right to refuse service to anyone for any reason at any time.

1.2 You understand that your content (not including payment information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.

1.3 Payment information is always encrypted during transfer over networks.

1.4 You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

1.5 The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


2. Price and Payment

2.1 Where applicable, prices are in Malaysian ringgit. Delivery costs will be charged in addition where applicable; such additional charges are clearly displayed and included in the ‘Final Total’.

2.2 You may order any of the product(s) offered (including without limitation, a la carte or bundle) by following the directions of purchase provided on the Site.

2.3 You can pay using any of our payment partners listed on our homepage. Similarly you can pay all or part of your Order using store credit or a promotional voucher, where applicable.

2.4 No amendments are allowed after payment has been processed, kindly check and ensure that your delivery details and ordered/purchased item(s) are correct before making the payment.

2.5 For the avoidance of doubt, we shall not be held responsible/ liable for any products ordered from other channels/ methods aside from our website.

2.6 All orders made for clearance items are non-refundable and non-exchangeable.

2.7 Free gift that comes with your Order will be shown in the shopping cart (if any).

2.8 Free gift may be substituted with similar items of equal value according to stock availability without prior notice to you.

2.9 All free gifts are non-refundable, non-exchangeable, subject to availability and first come first served basis.


3. Order or Products Complaints

3.1 Should there be mistakes in your Order(s) due to packing errors (i.e. missing product/ wrongly packed order), kindly proceed to inform our Customer Care Team within 7 days from the date of receiving your parcel. Our team will proceed to carry out remedial action after checking and verifying your claim. We will not entertain any claims which are brought to our attention after the expiry of 7 days from the date of receiving your parcel.

3.2 For any dissatisfaction regarding the quality of our product(s) (i.e. spoilt, past expiry date etc), kindly proceed to inform our Customer Care Team within 7 days from the date of receiving your parcel. Our team will proceed to carry out remedial action after checking and verifying your claim. We will not entertain any claims which are brought to our attention after the expiry of 7 days from the date of receiving your parcel.

3.3 Should you received a broken/damaged product, kindly proceed to inform our Customer Care Team within 7 days from the date of receiving your parcel. Our team will proceed to carry out remedial action after checking and verifying your claim. We will not entertain any claims which are brought to our attention after the expiry of 7 days from the date of receiving your parcel.


4. Refund Policy

4.1 Refunds from returns will only begin processing once we have verified the product condition with the customer & approve the refund request.

4.2 For all refunded & returned item, you can keep or dispose of it without returning it to us.

4.3 Refund will take around 7 - 14 days to refund to your transaction account.


5. Processing Your Order

5.1 It will take delivery is 3-5 days after parcel has been shipped out, but please allow another additional 1-2 working days in case of delay. We aim to deliver the Product to you at the place of delivery requested by you in your Order. During the covid pandemic with FMCO, EMCO, MCO, CMCO area, there might be some delays which are beyond our control, hence please do expect some shipping delays alongside with the delivery.

5.2 We shall notify you if we expect to be unable to meet our estimated delivery date, but, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

5.3 All of the parcels are delivered by Pgeon Delivery.

5.4 For self-pickup, we will inform you when your order(s) is ready for collection via email/whatsapp/call & you may collect from our store afterwards.

5.5 Our courier partner will return your parcel(s) if the delivery details provided by you are invalid/insufficient or if the courier has attempted delivery to you but failed for whatsoever reasons. In the event your parcel(s) is returned to us, we will refund via store credits to you which you can utilize for your subsequent purchase. If you prefer the refund to be by different means (via cash refund) please reach out to our Customer Care Team via live support or email at hello.pawsona@gmail.com and we will try our best to accede to your request.


6. Delivery Fee:

6.1 Shipping fee are determined by shipping address, order weight & courier company that you choose.

6.2 The shipping fee is calculated and displayed on the Checkout page before you complete your order.


7. Promotion

7.1 Multiple promotions may be held simultaneously within the same period of time. However, combining multiple promotions in single purchase is not allowed unless specify otherwise.

7.2 Customers are not allowed to change or cancel previous Orders to take advantage of the new entitled promotions.

7.3 Items in gift box/bundle/etc are shown for illustration purposes only. Decorative items are not included.

7.4 We reserve the right for the final decision of the promotion/marketing activities/marketing campaign without prior notice or reference to you.


8. Contest

8.1 Organiser and Eligibility:

8.1.1 All contests are organised by Wosco Online Sdn Bhd [1137879-D] [“the Organiser”] and is open to all Malaysian residents who are above the age of 18 with a valid Malaysian address.

8.1.2 The following group of persons shall not be eligible to participate in contests organized by Wosco Online Sdn Bhd [1137879-D]: Employees of the Organiser [including its affiliated and related companies] and their immediate family members [children, parents, brothers and sisters, including spouses]; and/or Representatives, employees, servants and/or agents of advertising and/or promotion service providers of the Organiser [including its affiliated and related companies], and their immediate family members [children, parents, brothers and sisters, including spouses].

8.2 Duration:

We reserve the right to amend the Contest Period at any time. All entries received outside the Contest Period will be disqualified.

8.3 Submission of Entries and Qualifying Criteria:

Please check the related social media posting for respective qualifying criteria and follow the submission procedure accordingly.

8.4 Prizes Redemption:

8.4.1 Facebook & Instagram Contest: The selected winners are required to reach out to us according to the relevant social media platform (i.e. winners selected from Facebook are to private message us via Facebook Messenger; winners from Instagram are to contact us via Instagram direct message). Our Marketing Team will then provide a winner form to be submitted prior to redemption of prizes. It is compulsory to provide the full and accurate information requested in the submission form in order to collect your prize. All winners with incomplete or inaccurate submission form will be disqualified. Winners are required to reach out to us within 1 week after the announcement, otherwise all unclaimed prizes will be forfeited. All prizes will be added to the Customer Account bearing the same email address as the one used to submit the winner form. Prizes will only be delivered to winners together with their Order. We will not deliver the prizes to winners separately without an Order. Participants with more than one [1] entry are entitled to enter into other contests held by the Organiser and win more than one prize throughout the entire contest period. The Organiser reserves the right, at its sole discretion, to substitute any of the prizes with that of similar value, at any time without prior notice to the winners. The value of the prizes are correct at the time of printing. All prizes are given on an “as is” basis and are not exchangeable for cash, credit, other items or voucher, in part or in full. All winners must abide by the terms and conditions of the parties arranging and/or providing for the prizes and the terms and conditions attached to the prizes, if any.

8.5 Liability & Responsibility:

8.5.1 All recording, transportation, accommodation, personal costs and/or any other costs, fees and/or other expenses that are incurred to participate in this Contest and to redeem the prize is the sole responsibility of the participants/winners.

8.5.2 We are not responsible for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction, unauthorized access to, or alteration of, user or member communications, or any problems or technical malfunction of any telephone network or lines, computer online systems, servers or providers, computer equipment, software, failure of email or players on account of technical problems or traffic congestion on the Internet and/or websites.

8.5.3 We shall not be held liable or responsible for any delay and/or failure in the receipt of entry due to the inability of the respective Internet Service Provider [ISP] company and/ or telecommunication network to provide timely and/or efficient internet and/or telecommunication services.

8.6 Rights of the Organiser:

8.6.1 By submitting your entries for this contest, all participants agree and acknowledge that the Organiser retains the exclusive right to use, edit, modify and publish the entry submitted by all the participants, publish the names of the participants, in any way it deems fit for any advertising, trade, promotional purposes and for any other reason whatsoever, without any further notice to the participants and the participants shall not claim ownership or any payment or compensation for the entry. For the avoidance of doubt, the submissions will not be edited for judging purposes. We will be using participants’ submission photos to be featured in our social media wall posts.

8.6.2 The Organiser reserves the right to modify, postpone, suspend or cancel a contest at the Organiser’s sole and absolute discretion without liability to the participants.

8.6.3 The Organiser reserves the right, at its sole discretion, to disqualify any participant that is not eligible, found or suspected of tampering with the contest submission process or the operation of this contest.

8.6.4 We reserve the right to remove any submissions of the participant who it reasonably suspects has violated or infringed any of these general terms and conditions and the Organiser reserves the right to pursue legal action against any individual it believes has undertaken fraudulent activities or other activities harmful to this online contest and/or the contest submission process with further notice to the participant.

8.7 Privacy Notice:

By participating in this contest, you have given your voluntary consent for us, our related companies, service providers and agents to collect and process your personal data(s) for the purposes of this contest and for our marketing purposes. You understand that you may update your personal data, access your personal data or withdraw your consent to the collection and processing of your personal data by contacting our Customer Care Team vide e-mail to hello.pawsona@gmail.com or call (60)16-200 2589.

8.8 Prohibited Content:

8.8.1 Participants are prohibited from posting the following:- Content which are offensive to the community, such as content that promotes racism, contain politically religious agendas, contain inflammatory religious content, promotes violence, contain foul language, promotes bigotry, hatred or likely to cause harm of any kind against any particular group or individual; Content that are offensive to Wosco competitive products; Content that harasses or advocates harassment of any particular group or individual; Content which involves the transmission of “junk mail,'' “chain letters,” “spam,” or any other unsolicited mass mailing, e-mailing, or other communication; Content with information that the participant knows is false or misleading, promotes illegal activities or conduct that is abusive, or is threatening, obscene, defamatory, or libelous; Content which constitutes or includes any illegal or unauthorized copy of another person’s copyrighted or copyrightable work, including, but not limited to pirated computer programs or links to them, information which circumvents manufacturer-installed copy-protect devices, pirated music or links to pirated music files; Content which displays obscene, pornographic or sexually explicit material of any kind; Content which includes material that exploits people in a sexual or violent manner; • includes material showing or depicting any offensive or violent acts whether involving other person or persons or animal; Content which provides instructional information about illegal activities such as making or buying illegal weapons, violating someone’s privacy, or providing or creating computer viruses; Content which exhibits overtly dangerous or potentially life-threatening situations; or Content which in the Organiser’s opinion is deemed to be inappropriate.

8.8.2 In the event the participant publishes any of the prohibited content as mentioned above, the Organiser has the right to disqualify the participant, terminate the participant’s membership (if any) and take appropriate legal action against the participant including but not limited to reporting the participant to the appropriate legal authorities without further notice to the participant.

8.9 We reserve the right to amend the terms and conditions herein at our sole and absolute discretion without prior notice or reference to you.

8.10 We shall not be liable to you for any indirect and consequential losses suffered by you.

8.11 If you have any medical conditions and/or allergy, you shall consume our products at your own risks upon consultation with your medical doctor/advisors. We shall not be responsible for any consequences/damages suffered by you after consumption of our products which are attributed by your medical condition and/or allergy (whether you are aware or unaware of such medical condition and/or allergy).

8.12 In the event of disputes, parties agree to be bound by the laws of Malaysia and to submit themselves to the exclusive jurisdiction of the courts of Malaysia.

8.13 Notices to be given shall be in writing and deemed to be delivered if sent vide e-mail to your latest email provided to us. If there are any changes to your contact details, including your e-mail, you shall notify us promptly.


9. Accounts

9.1 Account Creation

You choose to register as a member or subscribe to Wosco, you represent and warrant that: (i) all required registration information you submit is complete, truthful and accurate; (ii) you will maintain the accuracy of such information and keep such information updated from time to time. You may delete your Wosco Account at any time, for any reason, by contacting our Customer Care Team.

9.2 Account Responsibilities

You are responsible for maintaining the security and confidentiality of your Wosco Account and login information. You are fully responsible for all activities that occur under your Wosco Account. You agree to immediately notify Wosco of any unauthorized use, or suspected unauthorized use of your Wosco Account or any other breach of security. For the avoidance of doubt, Wosco shall not be liable for any unauthorized use of your Wosco Account or loss or damage arising from the unauthorized use of your Wosco Account.

9.3 Promotional emails

As an Account user/member, you agree to receive newsletters and promotional emails including third party offers from us. You have the option to opt out the promotional emails.


10. Site

10.1 License

Subject to the terms and conditions herein, Wosco grants you a limited, nontransferable, non-assignable, non-exclusive, revocable, license to use the Site for your personal, non-commercial use.

10.2 Restrictions

The rights granted to you herein are subject to the following restrictions:

10.2.1 you shall not license, sell, rent, lease, transfer, assign, distribute, host, or otherwise commercially exploit the Site;

10.2.2 you shall not modify, make derivative works of, disassemble, reverse compile or reverse engineer any part of the Site;

10.2.3 you shall not access the Site in order to build a similar or competitive service; and

10.2.4 except as expressly stated herein, no part of the Site may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means.

10.3 Modification

Wosco reserves the right, at any time, to modify, suspend, or discontinue the content/operation of the Site or any part thereof without notice or liability to you.

10.4 No Support or Maintenance

You acknowledge and agree that Wosco will have no obligation to provide you with any support or maintenance in connection with the Site.

10.5 Ownership

Excluding your User Content (defined below), you acknowledge that all the intellectual property rights, including copyrights, patents, trademarks, and trade secrets, in the Site are owned by Wosco or Wosco's licensors. The provision of the Site does not transfer to you or any third party any rights, title or interest in or to such intellectual property rights.


11. User Content

11.1 User Content

11.1.1 "User Content" means any and all information and content that a user submits to, or uses with, the Site (e.g., content in the user's profile or postings).

11.1.2 You are solely responsible for your User Content. You assume all risks associated with the use of your User Content, including any reliance on its accuracy, completeness or usefulness by others, or any disclosure of your User Content that makes you or any third party personally identifiable.

11.1.3 You hereby represent and warrant that your User Content does not violate the Acceptable Use Policy (defined below), relevant law and regulations.

11.1.4 You may not state or imply that your User Content is in any way provided, sponsored or endorsed by Wosco.

11.1.5 Wosco is not obligated to backup any User Content and User Content may be deleted at anytime. You are solely responsible for creating backup copies of your User Content if you desire.

11.2 Feedback

By submitting suggestions or other feedback regarding our Site in any way to us, you acknowledge and agree that:

11.2.1 Your feedback do not contain confidential or proprietary information;

11.2.2 Wosco is not under any obligation of confidentiality, express or implied, with respect to the feedback;

11.2.3 Wosco shall be entitled to use or disclose (or choose not to use or disclose) such feedback for any purpose, in any way, in any media worldwide;

11.2.4 you irrevocably grant a non-exclusively license to Wosco to exploit your feedback;

11.2.5 you are not entitled to any compensation or reimbursement of any kind from Wosco under any circumstances.

11.3 Acceptable Use Policy

When using the Site, you irrevocably agree to the "Acceptable Use Policy" below. Specifically, you agree to:

11.3.1 Comply with all applicable laws, including, without limitation, privacy laws, intellectual property laws, tax laws, and regulatory requirements;

11.3.2 Provide complete, true and accurate information to us and update the information from time to time;

11.3.3 Read and comply with our Privacy Policy;

11.3.4 Read and comply with notices sent by the Company concerning the Site; and

11.3.5 Use the Wosco Account and the Site in a responsible manner.

Additionally, you agree not to:

11.3.6 Act dishonestly or unprofessionally by engaging in unprofessional behaviour by posting inappropriate, inaccurate, defamatory or objectionable content to the Site;

11.3.7 Harass, abuse or harm another person, including sending unwelcomed communications to others using the Site;

11.3.8 Use or attempt to use another's account without authorization;

11.3.9 Upload, post, transmit or otherwise make available or initiate any content that is unlawful, libellous, abusive, obscene, discriminatory or otherwise objectionable;

11.3.10 Includes information that you do not have the right to disclose or make available under any law or under contractual or fiduciary relationships;

11.3.11 Infringes upon patents, trademarks, trade secrets, copyrights or other proprietary rights;

11.3.12 Includes any unsolicited or unauthorized advertising, promotional materials, "junk mail," "spam," or any other form of solicitation; or Contains software viruses, worms, or any other computer code, files or programs that interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment of Company or any user of the Services.

11.3.13 Duplicate, license, sublicense, publish, broadcast, transmit, distribute, display, sell, rebrand, or otherwise transfer information found on the site (excluding content posted by you) except as expressly authorized by Company;

11.3.14 Reverse engineer, decompile, disassemble, decipher or otherwise attempt to derive the source code for any underlying intellectual property used to provide the Service, or any part thereof;

11.3.15 Utilize or copy information, content or any data you view on or obtain from Wosco to provide any service that is competitive, in Company's sole discretion, with Company;

11.3.16 Rent, lease, loan, trade, sell/re-sell access to Company or any information therein, or the equivalent, in whole or part;

11.3.17 Remove any copyright, trademark or other proprietary rights notices contained in or on any Company website, including those of the Company and any of its licensors;

11.3.18 Remove, cover or otherwise obscure any form of advertisement on the site;

11.3.19 Infringe or use Company's brand, logos or trademarks except as expressly permitted by Company;

11.3.20 Use manual or automated software, devices, scripts robots, other means or processes to access, "scrape," "crawl" or "spider" any web pages or other services contained in the site;

11.3.21 Engage in "framing," "mirroring," or otherwise simulating the appearance or function of Company's website;

11.3.22 Attempt to or actually override any security component included in the Site or underlying Company;

11.3.23 Engage in any action that directly or indirectly interferes with the proper working of or places an unreasonable load on Company's infrastructure.


12. Third-Party Links

12.1 Certain content, products and services available via our Service may include materials from third-parties.

12.2 Third-party links on this site may direct you to third-party websites that are not affiliated with us.

12.3 We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

12.4 We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites.

12.5 You need to review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction.

12.6 Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.


13. Limitation of Liability

13.1 We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

13.2 We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

13.3 In no case shall Wosco Online Sdn Bhd, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.

13.4 Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


14. Term & Termination

14.1 For as long as you use the Site, you shall be bound by these terms and conditions herein.

14.2 We may suspend your rights to use the Site or terminate this Agreement, at any time for any reason at our sole discretion, including for any use of the Site in violation of this Agreement.