1. Which PAWSONA® calming product is right for my cat?

The right product depends on your cat's situation.

Choose PAWSONA® Zenkit Diffuser if your cat:

• Sprays or pees outside the litter box
• Fights with other cats
• Is stressed after moving house
• Has a new cat in the home
• Hides frequently
• Lives in a multi-cat household
• Is anxious most of the day

Choose PAWSONA® Calming Spray if your cat:

• Gets stressed during travel
• Hates the carrier
• Is anxious at the vet
• Sprays specific areas
• Needs calming in certain locations only

Choose PAWSONA® Calming Collar if your cat:

• Is easily stressed outdoors
• Needs calming during boarding
• Travels frequently
• Goes for grooming or vet visits often
• Needs individual calming while moving around

For severe stress or multi-cat households, many customers achieve the best results by combining more than one product.

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2. What is the difference between the Diffuser, Spray and Collar?

Zenkit Diffuser

Provides continuous calming throughout an entire room for up to 30 days.

Best for:

• Daily stress
• Multi-cat homes
• Fighting
• Spraying
• New environments
• Long-term anxiety

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Calming Spray

Provides targeted calming exactly where you spray.

Best for:

• Carriers
• Car rides
• Vet visits
• Furniture
• Doors
• Litter box areas
• New objects

Effects typically last around 3–4 hours, so reapply when needed.

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Calming Collar

Provides continuous calming for one individual cat wherever they go.

Best for:

• Travelling
• Boarding
• Grooming
• Vet appointments
• Cats that move between rooms frequently

Not recommended as the primary solution for multi-cat territorial conflicts.

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3. Can I use all three products together?

Yes.

The products complement each other because they work in different ways.

For example:

• Diffuser for whole-room calming
• Spray for high-stress locations
• Collar for the most anxious cat

Many customers use this combination when introducing new cats or managing serious territorial behaviour.

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4. How do I use the Zenkit Diffuser correctly?

For best results:

• Plug directly into a wall socket.
• Do not use extension plugs, power strips or adapters.
• Keep away from windows, fans, air conditioners and direct sunlight.
• Leave switched on 24 hours a day.
• Replace the refill every 30 days.
• Replace the diffuser device after every 2–3 refill bottles.

Proper placement makes a significant difference to effectiveness.

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5. How many diffusers do I need?

One diffuser covers approximately 60–70 m².

You may need additional diffusers if:

• You live in a double-storey home.
• Your cats stay in different rooms.
• Your house has many separated spaces.
• Your home is larger than 70 m².

Place the diffuser where your cats spend most of their time.

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6. How do I use the Calming Spray?

Spray onto:

• Cat carrier
• Bedding
• Scratching posts
• Furniture
• Curtains
• Doors
• Around litter boxes
• Areas where spraying occurs

Spray about 15 minutes before introducing your cat to the area whenever possible.

Reapply every 3–4 hours if needed.

Do not spray directly onto your cat.

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7. How do I use the Calming Collar?

Simply place the collar around your cat's neck, leaving enough room to fit two fingers comfortably underneath.

The collar:

• Starts releasing calming pheromones once opened.
• Lasts up to 30 days.
• Can remain on during everyday activities.

Ideal for travel, boarding, vet visits and outdoor adventures.

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8. My cat is spraying or peeing outside the litter box. Can PAWSONA® help?

Yes—if the behaviour is caused by stress or territorial anxiety.

Common triggers include:

• New cat
• Moving house
• Renovation
• Visitors
• Outdoor cats
• Changes to routine

PAWSONA® helps reduce the emotional stress that often causes urine marking.

If your cat suddenly starts urinating outside the litter box, we recommend ruling out medical conditions such as urinary tract infections or kidney disease with your veterinarian first.

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9. My cats keep fighting. Which product should I use?

For ongoing tension between cats, we recommend:

• Zenkit Diffuser for the shared living area.
• Calming Spray on common conflict zones.
• Calming Collar for the cat showing the highest stress.

Also ensure each cat has its own litter box, feeding area and resting spaces, and introduce cats gradually if they are newly introduced.

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10. How long does PAWSONA® take to work?

Every cat responds differently.

Some cats show improvement within 24–72 hours.

For long-term behavioural issues or severe anxiety, allow 7–14 days of continuous use.

Consistency is important, especially for long-standing stress behaviours.

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11. What if I don't see any improvement?

If you don't notice changes after two weeks, check that:

• The diffuser is plugged directly into the wall.
• It isn't placed near fans, windows or air conditioners.
• You are using enough diffusers for your home's size.
• The stress behaviour isn't caused by an underlying medical condition.

If you're unsure, contact our team with:

• Photos of your home layout
• Number of cats
• Your cat's behaviour
• Which PAWSONA® products you're using

We'll help recommend the best setup for your situation.

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12. Are PAWSONA® calming products safe?

Yes.

PAWSONA® calming products are:

• Drug-free
• Non-sedating
• Non-addictive

They are generally suitable for kittens, adult cats and senior cats.

If your cat has a serious medical condition or is under veterinary treatment, consult your veterinarian before use.

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13. Can I use PAWSONA® together with behaviour training?

Absolutely.

PAWSONA® works best alongside:

• Proper cat introductions
• Environmental enrichment
• Adequate litter boxes
• Positive reinforcement
• Consistent daily routines

Reducing stress helps many cats become more receptive to learning and behavioural changes.